Terms and Conditions

1. Introduction

Welcome to Rentease (“Rentease”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of the Rentease platform. By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, you may not use Rentease.

Rentease is currently developed and operated by an individual developer and will transition into a registered company in Kenya.

2. Service Description

Rentease is a digital invoicing platform designed for landlords in Kenya. The platform allows landlords to:

• Generate invoices for tenants, including rent, arrears, and utility charges.
• Store and manage tenant details and payment records.
• Send invoices to tenants using the landlord’s own WhatsApp number.

Rentease does not process or handle payments. The platform only generates invoices and communication prompts.

3. User Eligibility and Responsibilities

3.1 Landlords Only

Only landlords may register for and use the platform. Tenants do not have accounts on Rentease.

3.2 Accuracy of Information

Landlords are solely responsible for providing accurate property information, tenant contact information, invoice amounts, utility charges, arrears, or any other billing details.

3.3 Legal Compliance

Landlords are fully responsible for ensuring compliance with all applicable Kenyan tenancy laws, including lawful communication with tenants and fairness of charges.

4. WhatsApp Communication

Rentease enables landlords to send invoices to tenants via WhatsApp using the landlord’s own WhatsApp number.

• Rentease does not provide WhatsApp messaging accounts.
• Rentease is not responsible for message delivery failures.
• Rentease is not responsible for incorrect tenant phone numbers.
• Landlords must ensure they have the tenant’s consent to communicate via WhatsApp and must comply with WhatsApp’s Business & Messaging Policies.

5. Data Collection and Privacy

Rentease collects and stores the following information for purposes of invoicing and record-keeping:

• Landlord names, phone numbers, and email addresses.
• Tenant names and phone numbers.
• Property and unit details.
• Invoice and payment history.

All data is processed in accordance with the Kenya Data Protection Act, 2019. Landlords are responsible for obtaining lawful consent from tenants before storing their information on Rentease.

6. Limitations of Liability

Rentease provides tools for generating invoices but does not verify the accuracy of charges. Rentease is not responsible for:

• Incorrect or inflated charges set by landlords.
• Payment disputes between landlords and tenants.
• WhatsApp delivery issues or communication delays.
• Incorrect tenant contact details provided by landlords.
• Any misuse of data by landlords.

The platform is provided “as is” without warranties of any kind.

7. Account Suspension and Termination

We reserve the right to suspend or delete landlord accounts that violate these Terms, misuse the platform, engage in fraudulent behaviour, or use Rentease for unlawful purposes.

8. Governing Law

These Terms are governed by the laws of Kenya. Any disputes arising from the use of Rentease shall be handled in Kenyan courts.

9. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the platform. Continued use of Rentease after changes are published constitutes acceptance of the new Terms.